Thursday, May 6, 2010

Retiring items

For those who haven't had a chance to check out the colours that will be retiring to make way for the new colour renovation plan in the new catalogue due out in July, please check out this post here:
http://genstampin4fun.blogspot.com/2010/04/fond-farewell-retiring-colours.html

Everyone is trying to stock up on the retiring colours by buying paper and ink refills. It has caused quite a stir. Here is an update posted on the demonstrator website regarding the situation:

With our recent Colour Renovation announcement, we have experienced a spike--much greater than anticipated--in demand for some of our retiring colours. You may have noticed in the backorder report that a significant number of colours in both card stock and re-inkers have gone into backorder status, and we recognize the frustration this may have caused you.
You may be asking yourself: didn't Stampin' Up! anticipate increased demand on retiring colours? The quick answer is yes, we did. The long answer is a bit more complicated. We based our forecasts for these retiring colours on historical sales information for previous colour transitions, as well as current buying behaviours. Obviously, even with the most careful planning, the response to a transition of this nature can surprise everyone--including you in your own business and personal purchases!
For re-inkers in retiring colours, as we run out, they will be placed on backorder status and those orders will be filled as quickly as we receive the product. We will continue to do this to the best of our ability through May, and then the re-inkers will be available while supplies last in June.
Card stock presents a bit larger problem, as the process of ordering and producing new paper from the paper mills is very involved, and we can't order significant quantities at this point in time without putting the production of the new colours in jeopardy (and we know you want those!). To help us be able to provide you with the card stock in the retiring colours for as long as possible, we will be substituting textured paper for some of the smooth colours--including card stock in 8-1/2" x 11" as well as 12" x 12"--where the smooth is no longer available. You will notice these colours go on backorder, and we will be filling as many of those as possible with textured card stock. Because the demand for each colour varies, we are unable to provide a list of what colours of card stock will be substituted with textured, or at what point that will happen. However, if you receive a package of card stock that is textured instead of smooth, there will be a sticker on the package indicating that change. There will be no change in item code or price for these substitutions.
We realize that this is an extraordinary situation, and that this solution may not be ideal for everyone. However, we hope this will help you get the retiring colours you and your customers want for as long as possible. Please keep in mind that an instance may arise where we are unable to fill orders on a specific product, and it will become unavailable before the end of May, but those cases should be minimal, and we will communicate those situations as they may arise.
Our main goal is to serve you and your customers the best that we can, and appreciate your patience as we work through this situation.

So, everyone, the bottom line is to make sure you get your favourite paper and reinkers before they're gone for good! E-mail me to place your order or order online on my website at http://genevieve.stampinup.net

No comments:

Post a Comment